Return policy

Terms and conditions of sale

Our conditions of sales are filed at the chambers of commerce in Rotterdam. You can view these here

Return Policy Printheads

Any orders may be returned within 30 days after shipped from TTR Euroworks. The customer is responsible for a 20% restocking fee. Any boards, power supplies, and special order items purchased or produced are non-returnable unless defective. Defective equipment must be evaluated by the manufacturer. If the manufacturer deems that the part is malfunctioning, depending on the manufacturer either a replacement will be provided or a credit will be issued upon evaluation. Any equipment that is in working condition will be returned back to the customer and he/she will be responsible for any charges and replacements purchased. TTR is not responsible for advice provided from technical help desk. Parts in which the packaging has been opened, damaged and/or have been installed are non-returnable. At any time the customer is responsible for correctly return of the parts including shipment. TTR is not responsible for any freight credits.

If you have a RMA request, please fill in the form below. Please fill in all fields as detailed as possible. Thank you. We will try to contact you as soon as possible.

Contact details

Product idenficiation

What printing technique has been used?
Thermal directThermal transfer

General details



Printer settings

Label information

Ribbon information

Details of complaint

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If you've filled in all fields press the button below to send the form to us. We will contact you as soon as possible.